Search needs better results and MUCH better performance
The performance, quality, and usability of Search is atrocious. This should be table stakes for a professional CRM software, but let me spell it out:
Search popout should return all results (or have a "view more" link to indicate there are more than shown)
Search results should show the closest matches, not a random sampling of matches. Searching for "Michael" sometimes shows Mike's even when more Michael's are available.
Searching for "Michael S" should show everyone named Michael S*, and not a random selection of Michaels. Today, I need to use exact matches in many of my searches.
Each search should be instant or near instant. Today, typing anything in the search box is at least a 5 second wait. This performance is just unacceptable and unusable.
I should not need to search for exact matches when using features like add to group, merge contacts, or related contacts.
Searching for just a common name like "Brian" times out and breaks the app. This should never happen, my contact list is small.
Given Searching is a daily use feature, these performance and quality issues add up to a poor experience very quickly. I highly recommend the team focus on performance and quality of the existing functionality before adding more features to the product.
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Comments19
Reid Dagul
Aug 29, 2025
I would like to be able to find peoples contacts just from their phone number. and it should include all variations of a numbers input. Ie: +12345678, 1(234)567-1234, etc
Sergei Sorokin
May 13, 2025
Much much smoother and faster. Digging it.
May 12, 2025
Per our changelog here, we've made significant improvements in search performance. Please let us know if you have further issues! https://getdex.com/docs/changelog/changelog#april-2025%3A-better%2C-faster-search-%F0%9F%94%8E
Apr 7, 2025
CJ
Feb 21, 2025
Feature request: option to do "Exact" and "Contacts" matches.
Feb 18, 2025
Feb 6, 2025
Olivier Reuland
Jan 15, 2025
I agree, search is not doing too good.
In the screenshot below I'm searching for "Simi " (with a space), and nobody in the list (a full page of results) has that in their name of any attribute I can find, apart from the actual Simi, who is around position 40 in there. If I clear the whole thing and start again searching for "Simi " I get different names, but same problem.
If I search for the exact full name, I sometimes get the result, after seeing the list refreshing a few times.
Andrew D
Dec 4, 2024
Still entirely broken and complained for over a year
Andrew D
Dec 4, 2024
Still broken