Skip to main content

Search needs better results and MUCH better performance

The performance, quality, and usability of Search is atrocious. This should be table stakes for a professional CRM software, but let me spell it out:

  1. Search popout should return all results (or have a "view more" link to indicate there are more than shown)

  2. Search results should show the closest matches, not a random sampling of matches. Searching for "Michael" sometimes shows Mike's even when more Michael's are available.

  3. Searching for "Michael S" should show everyone named Michael S*, and not a random selection of Michaels. Today, I need to use exact matches in many of my searches.

  4. Each search should be instant or near instant. Today, typing anything in the search box is at least a 5 second wait. This performance is just unacceptable and unusable.

  5. I should not need to search for exact matches when using features like add to group, merge contacts, or related contacts.

  6. Searching for just a common name like "Brian" times out and breaks the app. This should never happen, my contact list is small.

Given Searching is a daily use feature, these performance and quality issues add up to a poor experience very quickly. I highly recommend the team focus on performance and quality of the existing functionality before adding more features to the product.

Status: Complete19 comments

Log in to comment and vote

Comments19

  • Reid Dagul

    •

    Aug 29, 2025

    I would like to be able to find peoples contacts just from their phone number. and it should include all variations of a numbers input. Ie: +12345678, 1(234)567-1234, etc

  • Sergei Sorokin

    •

    May 13, 2025

    Much much smoother and faster. Digging it.

  • Kevin Sun changed status to Complete
    •

    May 12, 2025

    Per our changelog here, we've made significant improvements in search performance. Please let us know if you have further issues! https://getdex.com/docs/changelog/changelog#april-2025%3A-better%2C-faster-search-%F0%9F%94%8E

  • Matthew Silberman changed status to In Progress
    •

    Apr 7, 2025

  • CJ

    •

    Feb 21, 2025

    Feature request: option to do "Exact" and "Contacts" matches.

  • Matthew Silberman changed status to Under Review
    •

    Feb 18, 2025

  • Matthew Silberman changed status to Planned
    •

    Feb 6, 2025

  • Olivier Reuland

    •

    Jan 15, 2025

    I agree, search is not doing too good.

    In the screenshot below I'm searching for "Simi " (with a space), and nobody in the list (a full page of results) has that in their name of any attribute I can find, apart from the actual Simi, who is around position 40 in there. If I clear the whole thing and start again searching for "Simi " I get different names, but same problem.

    If I search for the exact full name, I sometimes get the result, after seeing the list refreshing a few times.

  • Andrew D

    •

    Dec 4, 2024

    Still entirely broken and complained for over a year

  • Andrew D

    •

    Dec 4, 2024

    Still broken