Prevent Incorrect Auto-Merges (Same Name, Different Entities)

Details:

When importing contacts via API, Dex is automatically merging contacts that share the same name (e.g., “Career Center”), even when they represent different institutions and unique emails.

Example cases:

  • Multiple “Career Center” contacts across different colleges

  • Distinct emails and organizations

  • Still merged into a single contact

This results in:

  • Multiple emails incorrectly attached to one contact

  • Loss of organizational separation

  • Corrupted CRM data structure

Requested improvements:

  • Include email domain + organization + metadata in merge logic

  • Do NOT merge when:

    • Emails differ significantly

    • Company/institution differs

  • Add a “strict mode” for API imports (no auto-merge)

  • Option to disable auto-merge entirely during bulk imports

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Upvoters
Status

Open

Board
💡

Feature Request

Date

7 days ago

Author

Dex Operations

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